Something not right? Let's fix it.
We get it right 99% of the time. For the 1% we don't, here's exactly how we put it right , fast, fair and free.
Best within
24 hours of the clean
So we can return same-week
Five clear steps, no surprises
Tell us within 24 hours
The fastest fix is a quick call or WhatsApp the day of the clean. Send photos if it helps , we love photos.
We respond within 1 working day
A manager (not a chatbot) acknowledges your complaint, asks any questions and tells you the next step.
We put it right
Most issues are resolved with a free re-clean within 48 hours. We bring the same cleaner where possible so they can learn from it.
If you're still unhappy
We'll arrange a full review with our operations manager, refund the affected portion of your bill, and write to you within 10 working days with a final outcome.
Independent escalation
If we still can't reach an agreement, you can refer your complaint to The Approved Code Cleaning Standards or take it to small claims court. We'll cooperate fully.
Four things we always do
We acknowledge every complaint within 1 working day.
We never charge for a re-clean carried out under our guarantee.
We take notes after every resolution so the same issue doesn't repeat.
We pay refunds within 5 working days of the final outcome.
Need to raise a concern?
Call, email or WhatsApp , a real person will pick up.