Question 1

How quickly will you reply?

Accepted Answer

We're open every day 9am–9pm , we reply to phone calls and WhatsApp messages instantly, and emails within 2 working hours.

Question 2

Can I get a same-day quote?

Accepted Answer

Yes , the quickest route is to call or WhatsApp us. Quotes take 60 seconds and we'll text you a written confirmation straight after.

Question 3

Do I need to be home for the clean?

Accepted Answer

No. Most regular customers leave us a key or give us the door code. We're fully insured and every cleaner is DBS-checked.

Question 4

What if I need to cancel or rebook?

Accepted Answer

Just give us 24 hours' notice , no cancellation fee. Same-day cancellations are charged at one hour of the cleaner's time.

Question 5

Do you handle commercial enquiries?

Accepted Answer

Yes , for offices, retail, gyms, salons and end-of-build cleans. Call us and we'll send a manager to site for a free survey within 48 hours.

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